Roman Olynyk

Employment

Responsible for the accuracy, planning, designing, writing and/or editing, publication and distribution of much of the on-line and printed documentation and public relations materials produced at, or released through, the central computer center for West Virginia's higher education computing network, including information globally accessible on the WVNET Web pages.

• Develop, design and maintain WVNET's World Wide Web pages to serve as the network's primary vehicle for publishing and distributing information.
• Establish and set standards for departmental web pages and assist with the development of these pages.
• Develop, design and maintain web pages for external clients as contracted.
• Actively market the web hosting service and work to add additional clients.

Directed, managed, planned and coordinated Help Desk operations at WVNET, a service organization providing telecommunications and computing services for West Virginia higher education, K-12 public education, libraries, and state and local governments. In addition:

• Served as outside accounts liaison. Coordinated acquisition of WVNET services [e.g., high-speed connections, email and web accounts] between outside clients and WVNET business and telecommunications offices.
• Trained customers and staff on web page design and Internet connectivity.
• Designed, setup and maintained web pages for WVNET and the Help Desk.
• Prepared terms of service agreements and acceptable use policies.
• Contributed feature articles for periodic newsletters.
• Provided escalated second-level help desk consulting support for other help desk personnel, as well as Internet dialup service customers.
• Provided installation and configuration support for PC hardware and operating systems.
• Served as ombudsman for customer suggestions and complaints.
• Served as point-of-contact between outside agencies, such as law enforcement, for computer abuse and acceptable use violations.
• Coordinated displays and conducted presentations for WVNET at conferences, exhibitions.

• Develop curriculum, instruct class and evaluate students for IS-100, "Computer Concepts and Applications," a 3-credit hour, hands-on evening class (Oct. - Dec., 2001 and Jan. - May 2003). Course primarily revolved around the teaching of Microsoft Office 2000 (Word, Excel, Access and PowerPoint).
• Possess security clearance to teach at Morgantown Federal Correctional Facility (Kennedy).
• Developed curriculum, instructed class and evaluated students for OA-230, "Introduction to Word Processing," a 3-credit hour, hands-on evening class (Jan. - Mar., 2002).
  

Supervised technical writers in writing, editing and producing user guides, newsletters, information sheets and on-line documentation. Designed and maintained online information and news facilities. Documented use of IBM and DEC mainframe operating systems for administrative, research and educational use.Trained end-users in the use of mainframe editors and text formatters, and in micro-to-mainframe connectivity.

Edited and composed Small Flows Newsletter (circ. 23,000) and Bibliography of Small Wastewater Flows for the EPA Small Wastewater flows Clearinghouse. Prepared quarterly Energy Research Center Newsletter and Annual Report for the WVU Energy Research Center. Wrote news releases for newspapers and trade journals; and conducted and analyzed opinion surveys. Developed a database for retrieving grants and contract information.